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Trilox

Terms of Service

TERMS AND CONDITIONS

Last updated: 2026-02-07

1. Introduction

Welcome to CONTROWAY LLC (“Company”, “we”, “our”, “us”).

These Terms of Service (“Terms”, “Terms of Service”) govern your use of the Trilox platform located at trilox.io and related services, including our n8n community nodes and API (together or individually “Service”) operated by CONTROWAY LLC.

Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard, and disclose information that results from your use of our platform.

Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood Agreements, and agree to be bound by them.

If you do not agree with (or cannot comply with) Agreements, then you may not use the Service. Please contact us at [email protected] so we can try to find a solution. These Terms apply to all visitors, users, and others who wish to access or use Service.

2. Description of Service

Trilox is a chatbot monitoring and human takeover platform designed for n8n developers. The Service includes:

  • A web-based dashboard for monitoring chatbot conversations
  • n8n community nodes for workflow integration
  • An API for programmatic access
  • Multi-channel inbox supporting WhatsApp, Telegram, Messenger, Instagram, and other channels

Trilox processes and stores messages sent between your chatbot and its end users (“Conversation Data”) to provide monitoring, human takeover, and conversation management features.

3. Communications

By using our Service, you agree to receive service-related communications including account notifications, security alerts, and product updates. You may also opt in to receive newsletters, marketing, or promotional materials. You may opt out of marketing communications at any time by following the unsubscribe link or by contacting us at [email protected].

4. Accounts

When you create an account with us, you guarantee that you are at least 18 years of age, and that the information you provide is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account.

You are responsible for maintaining the confidentiality of your account and password, including restricting access to your account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

5. Projects and Organizations

The Service is organized around projects and organizations:

  • An “Organization” is your top-level account that contains your projects and team members.
  • A “Project” represents one client or one internal use case, with its own inbox(es), conversations, and settings.
  • Each project requires its own subscription (project-level billing).
  • Team members are managed at the organization level.

You are responsible for all activity within your organization and projects, including activity by team members and clients you grant access to.

6. Subscriptions and Billing

Some parts of Service are billed on a subscription basis (“Subscription(s)”). Subscriptions are billed per project. You will be billed in advance on a recurring monthly basis (“Billing Cycle”).

At the end of each Billing Cycle, your Subscription will automatically renew under the same conditions unless you cancel it or CONTROWAY LLC cancels it. You may cancel your Subscription renewal through your account settings or by contacting us at [email protected].

A valid payment method is required to process payment for your Subscription. You shall provide CONTROWAY LLC with accurate and complete billing information. By submitting payment information, you authorize CONTROWAY LLC to charge all Subscription fees incurred through your account to your payment method.

Should automatic billing fail to occur for any reason, CONTROWAY LLC reserves the right to terminate your access to paid features with immediate effect.

7. Free Plan

CONTROWAY LLC offers a free plan with limited features and usage. The free plan is subject to the usage limits described on our pricing page. CONTROWAY LLC reserves the right to modify the terms, features, or availability of the free plan at any time without notice.

8. Fee Changes

CONTROWAY LLC, at its sole discretion and at any time, may modify Subscription fees. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.

CONTROWAY LLC will provide you with reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.

Your continued use of Service after a fee change comes into effect constitutes your agreement to pay the modified Subscription fee.

9. Refunds

If you are unsatisfied with the Service, you may request a refund within 7 days of your initial purchase. Refund requests should be sent to [email protected]. Refunds are issued at the sole discretion of CONTROWAY LLC. Renewal charges are not eligible for refunds.

10. Conversation Data and Content

You retain ownership of all Conversation Data processed through the Service. By using the Service, you grant CONTROWAY LLC a limited license to store, process, and display your Conversation Data solely for the purpose of providing the Service to you.

You represent and warrant that:

  • You have the legal right to collect, store, and process the messages and data you send through the Service.
  • Your use of the Service complies with all applicable data protection laws and regulations, including obtaining any necessary consents from end users whose messages are processed through the Service.
  • You will not use the Service to process data that violates any applicable law or regulation.

CONTROWAY LLC does not claim ownership of your Conversation Data. We will not sell, share, or use your Conversation Data for any purpose other than providing and improving the Service.

11. Fair Usage Policy

Paid plans include “unlimited messages” subject to this Fair Usage Policy. The Service is designed for normal business use of chatbot monitoring and human takeover.

“Unlimited” means we do not enforce a fixed message cap on paid plans. However, usage must be reasonable and consistent with the intended purpose of the Service. Examples of usage that may be considered outside fair use include:

  • Automated bulk messaging, spam, or load testing through the Service.
  • Using a single project to process messages for multiple unrelated businesses or clients (each client should have its own project).
  • Usage patterns that are significantly and consistently above typical usage for your plan tier, to the extent that they degrade Service performance for other users.
  • Using the Service primarily as a data storage or logging platform rather than for conversation monitoring and management.

If your usage exceeds what we consider fair use, we will contact you first to discuss your needs. We will not suspend or restrict your account without prior notice except in cases of clear abuse. In most cases, we will work with you to find an appropriate plan or solution.

CONTROWAY LLC reserves the right to define and update fair usage thresholds as the Service evolves. Current typical usage benchmarks will be published on our pricing page when available.

12. API Usage

Access to the Trilox API is subject to rate limits as described on our pricing page. You agree not to exceed these limits or attempt to circumvent them. CONTROWAY LLC reserves the right to throttle or suspend API access if usage patterns are deemed abusive or harmful to the Service.

13. n8n Community Nodes

The Trilox n8n community nodes are provided as-is to facilitate integration with the n8n workflow automation platform. CONTROWAY LLC is not affiliated with n8n GmbH. The community nodes are subject to these Terms in addition to any applicable open-source licenses.

14. Prohibited Uses

You may use Service only for lawful purposes and in accordance with these Terms. You agree not to use Service:

  • In any way that violates any applicable national or international law or regulation.
  • To transmit, or procure the sending of, any unsolicited commercial communications (“spam”) through the Service.
  • To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity.
  • To use the Service to harass, abuse, or harm another person.
  • To attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Service, the server on which Service is stored, or any server, computer, or database connected to Service.
  • To introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
  • To use any robot, spider, or other automatic device to access Service for any purpose without our prior written consent.
  • To use the Service to process or store data that is illegal, defamatory, or infringes on the rights of others.

15. Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

16. Intellectual Property

Service and its original content (excluding Conversation Data and content provided by users), features, and functionality are and will remain the exclusive property of CONTROWAY LLC and its licensors. Service is protected by copyright, trademark, and other laws. Our trademarks may not be used in connection with any product or service without the prior written consent of CONTROWAY LLC.

17. Termination

We may terminate or suspend your account and access to Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms.

If you wish to terminate your account, you may do so through your account settings or by contacting us at [email protected].

Upon termination, your right to use Service will immediately cease. Your Conversation Data may be deleted within 30 days of account termination unless otherwise required by law.

17. Limitation of Liability

In no event shall CONTROWAY LLC, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use the Service.
  • Any conduct or content of any third party on the Service.
  • Any Conversation Data or content obtained from the Service.
  • Unauthorized access, use, or alteration of your transmissions or content.
  • Any interruption or cessation of the Service.
  • Any bugs, viruses, or other harmful components transmitted through the Service.

18. Disclaimer

Your use of Service is at your sole risk. Service is provided on an “AS IS” and “AS AVAILABLE” basis. Service is provided without warranties of any kind, whether express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

CONTROWAY LLC does not warrant that:

  • Service will function uninterrupted, secure, or available at any particular time or location.
  • Any errors or defects will be corrected.
  • Service is free of viruses or other harmful components.
  • The results of using Service will meet your requirements.

19. Governing Law

These Terms shall be governed and construed in accordance with the laws of the United States of America, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

20. Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Service.

21. Contact Us

If you have any questions about these Terms, please contact us: